Your guideline to establish customer complaint system: By MIE

What is customer complaint?

customer complaint handling

Customer complaint is a negative feedback report from your customer, regarding the product or the service which delivered or supposed to be delivered to the customer according to customer expectations, and not limited to the agreement.

Depending on the type of your business, whither it is manufacturing, B2B, retail, service provider, customer handling methodology will vary.

The ingredients for the customer complaints management system CCMS are [Read more…]

Customer Service Audit checklist, by MIE

Customer Service Audit checklist, by MIE

Auditing organization from customer point of view is major for services companies or retailers, this check list provides questions
by which you can assess your organization whither it is customer focus or not.
Scoring system

[Read more…]

How to develop new product or service: By MIE

How to develop new product or service

Services process Model for service life cycle

service life cycle



In order to have a successful product / service, you have to define in your mind what kind of product/service you are going to introduce to your customer, what its shape, the features , usage , and why customer should pay to get it. Here are the road map you may follow to have a good product/service. In this article we are going to discuss the service package development in particular.

[Read more…]

Error-proof , POKA YOKE: by MIE

Error-proof , POKA YOKE: by MIE

error proofing


Error proofing is a structured approach to ensuring quality all the way through your work processes. This approach enables you to improve your production or business processes in order to prevent particular errors, and hence defects from happening.

This methodology is vital for lean system, where defects in the products or services are not accepted while there is no tolerance. In “fat” system defects can be easily replaced by good ones, later on count defects and repair them.

[Read more…]

7 Skills required to establish an excellent SOP, By MIE

7 Skills required to establish an excellent SOP, By MIE


7 skills you have to know to master your capability of writing excellent SOP. Excellent SOP doesn’t mean that you just describe what you are doing, but writing the right thing in the right way.

Doing the right thing, you have to define the right objectives for your process which shall deliver the results that your customer is expecting to receive. This will make you effective.

Doing the process in the right way will make you efficient. The following 7 skills shall make you on the right track of excelling your SOP. [Read more…]

Everything You Need to Know About Hiring a Freelancer


Everything You Need to Know About Hiring a Freelancer: By Devon Campbell

Often when entrepreneurs are first starting out, they turn to freelancers to carry out tasks, rather than full-time employees. This strategy tends to be cheaper, requires less paperwork and onboarding time.

Here is arundown on how to successfully land the perfect freelancer for your project. [Read more…]

10 People Who Will Destroy Your Business

10 People Who Will Destroy Your Business: By

If you want to build a great business, you have to be very deliberate about whom you let into it.

Emotions and behaviors may circulate through social networks in patterns similar to whats seen in epidemiological models of the flu virus. Every positive person you let into your life increases your chances of being positive 11 percent,estimateda study published in 2010 intheProceedings of the Royal Society. [Read more…]

SERATY Opening The gate To Opportunities For Job Seekers

Job seekers often feel frustrated when they are unable to find the right work opportunity. They see their less qualified peers get all the attention from employers, while they themselves cannot even get a look in. If you are wondering what your resume lacks, have the professional resume assessors at SERATY analyze it for you. SERATY has never faced complaints from genuine users, and its services have been appreciated by many job seekers.


Perhaps it is not the degree you hold or your work experience that is hampering your efforts to find a suitable job. It is how you present your skills to prospective employers. There is actually an acute shortage for skilled employees. Employers are paying top salaries and offering perks and unmatched bonuses in order to attract talented employees. So why is your resume getting ignored by employers?


The Importance of a Well-Written Resume


SERATY.ORG belief is that a job seekers resume needs to be updated regularly to reflect the changes in their job requirements. Your job role rarely remains stagnant. Employers too are looking for employees who are suitable for the opening in their organization. Therefore, you have to create a resume that caters to the expectations of the maximum number of employers. A stagnant, non-informative resume, barely updated for six months, does not fit the bill.


What recruiters look for is adaptability. Are you open to new challenges? Do you have a go-getter attitude? Are you willing to concede to reasonable demands from coworkers and employers? Are you willing to move out of your comfort zone once in a while to achieve your targets?


Your resume should reflect dynamism and enthusiasm. After all, in the workplace, perhaps more than your qualifications and degrees, what matters is your attitude. Your mindset should scream success. You should be up for new challenges and be ready to explore surroundings to get a feel of how to best achieve your goals. Thinking on your feet is often the job requirement for many employers.


If you feel that your resume does not have adequate educational qualifications or work experience, you can still get the right job. You need to analyze your skills in all areas, not just in terms of education and previous jobs. What are your interests? How many languages do you know? How good are you at getting along with people? There might be many qualities in you and your life experiences that you might not have considered for a job position, but these characteristics may be what employers are looking for. At, resume writers will put together a resume that highlights your achievements and presents a holistic picture that enables recruiters to instantly identify if you fit their job role.


Scale the Ladder of Professional Success


SERATY.ORG is not a recruiting agency. It does not guarantee placements or offer placements on behalf of employers. This professional resume writing service, does however make it easier for employees to find the right jobs via a polished, informative resume. SERATY.ORG writers know what it takes to make a resume click with employers. You will never hear any complaints from users of SERATY.ORG.


How you present yourself is important, whether in the professional arena or when you are out socializing. Dont let the lack of proper resume {stop|quit|cease} your progress to the top. Let SERATY.ORG write a knockout resume for you and make it more visible to employers.




Careers & Job Seekers the Definition Of Insanity

“You do the same thing over and over over again, but you anticipate a distinct result!”

Now, we all encounter this on some level. No matter if we are dealing in weight loss, saving revenue, paying off bills, or whatever the case may possibly be. We consume the identical things, exercise the same way, make minimum payments on our credit cards only, we do the exact same issues but we anticipate a various outcome. Unfortunately job seekers are no different [Read more…]

If You Lose Your Job, Avoid These 3 Things

If You Lose Your Job, Avoid These 3 Things
Back in 2008, right at the exact time the economy collapsed, my career collapsed. I found myself without a jobno warning, no severance, and quite frankly, no good reason.

As clearly as if it happened 5 minutes ago, I remember sitting there with my mouth gaping open, staring at the messenger of this news, not knowing what to doI was literally paralyzed while my life flashed before my eyes.

This was the first time in my professional career anything like this had ever happened to me. It was so startling to me! What made it even more bizarre was that I was actually crushing all the goals that had been given to me in the job. How could this happen to me?!?! (If you want more on this story, read HERE) [Read more…]