How to develop key performance indicators for your process what is KPI? KPI is a tool that tells you where are you heading and whither your are going to reach your final goals or not, enables you to control your way […]
What is customer complaint? Customer complaint is a negative feedback report from your customer, regarding the product or the service which delivered or supposed to be delivered to the customer according to customer expectations, and not limited to the agreement. […]
Customer Service Audit checklist, by MIE Auditing organization from customer point of view is major for services companies or retailers, this check list provides questions by which you can assess your organization whither it is customer focus or not. Scoring […]
How to develop new product or service Services process Model for service life cycle In order to have a successful product / service, you have to define in your mind what kind of product/service you are going to introduce […]
The purpose of marketing is to create exchanges that satisfy the perceived needs, wants, and objectives of individuals and organizations. There are three important ideas expressed in this definition: exchanges, perception, and satisfaction, what do they mean ?