Top 10 KPIs in category IT management

IT kpi1Top 10 KPIs in category IT management

by Erik Hoffmann on Mar 31st, 2008

KPI Library News, January 31 2008

The best rated KPIs in the category ‘IT Management’ as rated by our users are as follows:

  • 1- [4] % of service requests posted via web (self-help)

 

  • 2- [3] Cost of service delivery

 

  • 3- [5] Critical-time outage

 

  • 4- [2] % of first-line resolution of service requests

 

  • 5- [6] % of overdue incidents