How to develop key performance indicators for your process

How to develop key performance indicators for your process

KPI

what is KPI?

KPI is a tool that tells you where are you heading and whither your are going to reach your final goals or not, enables you to control your way and ensure achieving the desired plans. It works in the same way like the car dashboard which indicates your speed, your fuel, engine temperature,  your direction, so you may control speed, direction , stops, and finally  reach your destination. [Read more…]

How to introduce 5 S

How to introduce 5 S

5slinks

5S was developed in Japan. It was first heard of as one of the techniques that enabled what was then termed ‘Just in Time Manufacturing’. The Massachusetts Institute of Technology’s 5-year study into the future of the automobile in the late 1980s identified that the term was inappropriate since the Japanese success was built upon far more than components arriving only at the time of requirement. John Krafcik, a researcher on the project, ascribed Lean to the collective techniques being used in Japanese automobile manufacturing; it reflected the focus on waste in all its forms that was central to the Japanese approach. Minimised inventory was only one aspect of performance levels in companies such as Toyota and in itself only arose from progress in fields such as quality assurance and Andon boards to highlight problems for immediate action.

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Your guideline to establish customer complaint system: By MIE

What is customer complaint?

customer complaint handling

Customer complaint is a negative feedback report from your customer, regarding the product or the service which delivered or supposed to be delivered to the customer according to customer expectations, and not limited to the agreement.

Depending on the type of your business, whither it is manufacturing, B2B, retail, service provider, customer handling methodology will vary.

The ingredients for the customer complaints management system CCMS are [Read more…]

Error-proof , POKA YOKE: by MIE

Error-proof , POKA YOKE: by MIE

error proofing

 

Error proofing is a structured approach to ensuring quality all the way through your work processes. This approach enables you to improve your production or business processes in order to prevent particular errors, and hence defects from happening.

This methodology is vital for lean system, where defects in the products or services are not accepted while there is no tolerance. In “fat” system defects can be easily replaced by good ones, later on count defects and repair them.

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