How to introduce SIX SIGMA

Six Sigma Introduction

six sigma model


What is six sigma?

Sigma ( s ) is Greek letter used to indicate standard deviation

– A sigma level provides a statistical estimation of the the defect (error) rate

– Six sigma relates to 3.4 Defects Per Million Opportunities (DPMO) [Read more…]

How to develop key performance indicators for your process

How to develop key performance indicators for your process


what is KPI?

KPI is a tool that tells you where are you heading and whither your are going to reach your final goals or not, enables you to control your way and ensure achieving the desired plans. It works in the same way like the car dashboard which indicates your speed, your fuel, engine temperature,  your direction, so you may control speed, direction , stops, and finally  reach your destination. [Read more…]

How to introduce The seven wastes (MUDA), By MIE

How to introduce The seven wastes (MUDA), By MIE

The seven wastes

wastes classifications

One of the key steps in Lean and TPS is the identification of which steps add value and which do not. By classifying all the process activities into these two categories it is then possible to start actions for improving the former and eliminating the latter. Some of these definitions may seem rather ‘idealist’ but this tough definition is seen as important to the effectiveness of this key step. [Read more…]

How to introduce 5 S

How to introduce 5 S


5S was developed in Japan. It was first heard of as one of the techniques that enabled what was then termed ‘Just in Time Manufacturing’. The Massachusetts Institute of Technology’s 5-year study into the future of the automobile in the late 1980s identified that the term was inappropriate since the Japanese success was built upon far more than components arriving only at the time of requirement. John Krafcik, a researcher on the project, ascribed Lean to the collective techniques being used in Japanese automobile manufacturing; it reflected the focus on waste in all its forms that was central to the Japanese approach. Minimised inventory was only one aspect of performance levels in companies such as Toyota and in itself only arose from progress in fields such as quality assurance and Andon boards to highlight problems for immediate action.

[Read more…]

How to conduct Failure Mode and Effect Analysis, FMEA

How to conduct Failure Mode and Effect Analysis, FMEA

By Mahmoud Elhefnawi

What is FMEA?


The System FMEA is a team-oriented methodology for minimising the risk of the development and it stimulates the interdisciplinary co-operation between the affected areas already in a very early stage. Furthermore, it provides a documentation of knowledge within the company.

[Read more…]

How to conduct Gauge R&R study: By MIE

How to conduct Gauge R&R study



Satisfying the requirements of ISO TS or any other standard that demanding from your organization to implement Measurement System Analysis, a Gauge R&R ( repeatability and reproduce-ability) study for each inspection process you have has to be carried out and documented.

[Read more…]

Error-proof , POKA YOKE: by MIE

Error-proof , POKA YOKE: by MIE

error proofing


Error proofing is a structured approach to ensuring quality all the way through your work processes. This approach enables you to improve your production or business processes in order to prevent particular errors, and hence defects from happening.

This methodology is vital for lean system, where defects in the products or services are not accepted while there is no tolerance. In “fat” system defects can be easily replaced by good ones, later on count defects and repair them.

[Read more…]

7 Skills required to establish an excellent SOP, By MIE

7 Skills required to establish an excellent SOP, By MIE


7 skills you have to know to master your capability of writing excellent SOP. Excellent SOP doesn’t mean that you just describe what you are doing, but writing the right thing in the right way.

Doing the right thing, you have to define the right objectives for your process which shall deliver the results that your customer is expecting to receive. This will make you effective.

Doing the process in the right way will make you efficient. The following 7 skills shall make you on the right track of excelling your SOP. [Read more…]

How To Become A Master Of Creativity – Attitude!: by Andreas von der Heydt

How To Become A Master Of Creativity – Attitude!: by Andreas von der Heydt

How To Become A Master Of Creativity - Attitude!: by Andreas von der Heydt

How To Become A Master Of Creativity

Masters of creativity are masters of creativity because they know “how to think and not necessarily “what to think. If you really want to become more creative, you can become (significantly) more creative both in your personal and professional life by adopting a specific mindset and applying particular strategies and techniques. You might not become the next Albert Einstein. However, you certainly will become (much) more creative than someone who does not know the contents and methods described in this article. You could even become a master of creativity yourself, if you were willing to work hard enough on yourself.

Aoccdrnig to rsecherach at Cmabrdige Uinvrevtisy, it deonst mttaer in waht oredr the ltteres in a wrod are, the olny ipmrotnat tihng is taht the frist and lsat ltteer be at the rghtit pclae.

By nature we have the talent to make sense out of these mashed letters as we have the gift to immediately see essential aspects as the human mind looks at things in a holistic manner.

The only problem is that as adults we have unlearned and forgotten how to look at things differently and how to think like a child. Pablo Picasso once said: Every child is an artist. The problem is how to remain an artist once we grow up. In other words: How can we re-learn how to think like a child?

Im very fortunate having worked in the past for some of the most creative and innovative companies in the world. What Ive learned and practiced there in respect of increasing my own as well as others creativity Id like to share with you in this article which was also inspired by the superb books of Michael Michalko: Thinkertoys and Cracking Creativity.

FIRSTLY, you need to follow a specific creative thinking attitude as the basis for any sustainable improvements. It consists of three levels (topic of this article). Afterwards, in a SECOND STEP, you can train your creativity skills by utilizing different techniques and exercises (topic of my next article when Ill present you my favorite creative techniques and practical exercises).

LEVEL 1 – Acquire And Cultivate A Creative Thinking Pattern

Thinking without Limits and Limitations
Consider yourself as an active subject rather than a passive objective. Meaning youre the acting and driving force. You can do, influence, and change whatever youd like to do. If you believe it, you become this person and the world around will follow you. If, however, you were to limit yourself by believing that you cant do it, then your environment would make you to adjust to it. Often the difference between a creative and non-creative person is that the creative person believes that she is creative and the less creative person believes hes not. A very powerful technique is to repeat to yourself or to write down what psychologists call positive affirmations.

Acting like a creative Person
Once youll have started visualizing yourself as a creative person by having applied e.g. positive self-affirmations, youll start believing that its true. And with such a belief it will become true, since naturally youll focus more on related occasions and own behaviors which will lead to good personal experiences and successes. And success will breed more success. You will begin to be more creative than you would have thought possible at the start. Once you assume with deep and honest intentions the role of a certain person, and if you constantly cultivate her behavior, her modus operandi, her movements and motions, her way to approach topics, eventually youll become very similar to this person.

Being Joyful and Positive
Creative people are what I refer to as HPCDA persons, i.e. happy-positive-can-do-attitude persons. They think in terms such as “what is, “how to do it differently, “what else can be done instead of “what is not, “how not doing it, or “what else is not working. They would look for various options and would create their own solutions and reality.

Deciding to be Happy
If you are negative, you cant be creative. Your thoughts affect your attitude, which in turn affects your behavior. To close the circle, in return your behavior determines your attitude. The good news is that you can change your thoughts yourself. With will, energy, and focus. A successful technique is to trigger positive emotions by thinking for some moments about joyful and pleasant social occasions (e.g. gathering with family and friends, great parties, etc.) Another effective technique is to model and to mimick happy people: their faces, voices, postures, etc. Unconsciously well be come happier ourselves.

Strenghthening your Resilience Level
Getting back on track again after difficult experiences and loses, not giving up, and instead bouncing back into the original, or even into a stronger position than before, is what we call Resilience. There are people who naturally possess certain personality traits that assist them coping with setbacks and bringing them quickly back on a good track. Today we know that many of these skills can be learned by anyone. As such they will help you to tackle past or upcoming problems head-on and to become more creative and more successful. Resilient people just would never give up until having found a solution.

Being determined to learn
Creativity is like many other personal characteristics not something which is genetically determined. Although many people still believe so and/ or would like to think so in order to make things easier for themselves by pretending that they are not able doing and learning it anyway. In reality, there is no secrete to creativity. You do not need a magic wand to acquire creative skills. Instead a strong will and deterrmination is needed to embark on the ceativity adventure by wanting to study specific startegies and techniques.

Never accepting the first best Solution
Some people will never become a master of creativity based on one simple reason: As soon as they have found an answer or a solution, they stop thinking and searching. Theyre happy gobbling down fastfood and not willing to wait for a nice steak, lobster, and a salad in a nice restaurant. They are satisfied with the first best solution which comes along. Statistically, however, there is no reason that the first answer is the best one. Often, as we all know, it would have been better to continue our search, to generate more options, to evalute them a little bit longer, and then making a more profound and a more creative decision.

Asking, asking, and asking
Have you ever observed a master of creativity? One thing he would do most of the time is asking questions, questions, and more questions. Often he would write something in his little black book or in his iPad. Like a child he would ignore irritated faces of grown ups who have been asked tons of questions e.g. by their little ones or who have in their opinion been asked even too many questions. Instead the creative mind would indulge himself in satisfying his lust for curiosity by throwing questions at them. It does not take creative genius to ask questions. It takes courage, curiosity, persistency, patience, and sometimes charm, sensitivity, and politeness. Plus often the willingness to listen. An attitude unfortunately not many people are used to practice any longer in todays hectic times.

Collecting, storing and organizing Information
Masters of creativity love collecting tons of information. Quantity is king for them (rather than quality to start with). They believe that the more information they acquire, the more perspectives they can obtain, and the higher the probability will be to generate proper solutions. Afterwards they store collected information and ideas in order of browsing through them over and over again. They judge the value of all information pieces and ideas by having set up criteria which suit the specific problem (e.g. which criteria are essential, desirable, optional, etc.?). Often they will add their own experience and intuition to judge and to rank the ideas. Finally, they would discuss their ideas with other people to get feedback, to refine them, and to further develop them.

LEVEL 2 Understand the Benefit of changing Perspectives
In a next step you should embrace the concept of altering the perspective youre looking at a problem. You can vastly expand your possibilities until to realize something new once youll have changed your point of view. Thats why highly creative people love playing around with changing perspectives like little kids love pretending they would be one of their favorite comic heros, sports idols, etc. Masters of creativity constantly try to find new perspectives on an issue by restructuring and remodeling it in some way. If they are lost or stuck, they would look at it in different ways until they would come up with one or various solutions. The more times you express a problem in a different way, the more likely it is that youll arrive at a new and deeper perspective.

Thats how you remodel and reconstruct your problem:

  • Switch perspectives, the more often and the more diverse, the better
  • Question everything, dont accept anything
  • Chunk up (generalize the problem at hand by making it more abstract) and also chunk down (go deeper and deeper to the root of the issue by making it more specific)
  • Change the sentences and the words of the problem statement by rephrasing it. Use whatever words youd like to. Theres no right and wrong
  • Separate the parts from the whole. Fractionize the problem. Slice it apart piece by piece. Move from one detail to another until youll arrive at its origin. Examine all the factors and relationships that may influence the issue

A highly effective Exercise to change Perspectives

Lets assume you have a great new business idea, youre just at the beginning of wanting to evaluate it and youre not sure about how to undertake next steps to further review it. Thats a classic example of trying to look at your idea using multiple perspectives:

  • In a first step, write down your business idea from your point of view. Formulate the idea, its USP, etc.
  • In a second step, write it from the perspective of potential customers. How would they describe it? Whats important to them? What would they possibly like and not like?
  • In a third step, formulate the idea from the perspective of other key stakeholders, e.g. possible business partners, employees, investors, relevant organizations, etc.
  • Finally, synthesize all perspectives into one all-encompassing idea statement

Having written multiple versions from different perspectives on the same idea, will have generated different perspectives with different possibilities.

Highly creative people would even go a step further: They would imagine that they represent the problem, that they are the problem or at least part of it (which sometimes is the case in reality). Its what I call being “in the eye of the storm. By trying to see the problem from its own perspective they somehow merge with the problem. As a consequence they often find truly innovative and creative solutions. Imagine you are the product manager at a sporting goods company and you were asked to develop and to market the new ball for NFLs next Super Bowl championship game.

Following the “in the eye of the storm approach you might ask yourself the following questions:

  • How would I feel being the new ball?
  • How would I like to fly through the air?
  • What would I like to achieve?
  • How would others like to play with me?
  • How could I score best?

LEVEL 3 Aspire being a Non-Expert
Many people strive to become an expert of some sort. They often believe that its needed to get recognition and to build their credibility upon. Masters of creativity, however, have realized that the more expert you become, the more difficult it is to stay open-minded and to produce truly creative ideas.

In this third, and most challenging level towards becoming a creative mind, its all about not to specialize your thinking and not to become an expert. Experts often put borders and imaginative walls around their thinking. They have a tendeny to build their searching strategies on what they know best. As a result they often arrive at repetitive (and useless) conclusions. They fail to investigate the whole issue by only looking at (known) parts of it.

On the contrary, non-experts approach issues with a non-polluted mind. Since they lack expertise and as such being borderless thinkers they can pull any problem apart, look at every single piece of it, and often come forward with creative and innovative ideas.

Non-experts get inspired by other non-experts who themselves are full of ideas and imagination. They would talk to and interview people from totally different backgrounds, i.e. being far away from their problem at hand.

What do you think? I look forward to receiving your feedback. Join the discussion!


Andreas von der Heydt is the Country Manager of Amazon BuyVIP in Germany. Before that he hold senior management positions at L’Oral. Hes a leadership expert, executive coach and NLP master. He also founded Consumer Goods Club. Andreas worked and lived in Europe, the U.S. and Asia.


The Process Audit , BY Michael Hammer

The Process Audit

Michael Hammer


Business has embraced process management as a way of life. New and controversial when I first described the concept 17 years ago in the pages of this magazine (see �Reengineering Work: Don�t Automate, Obliterate,� HBR July�August 1990), the process-based approach to transformation is now used routinely by enterprises all over the world. Few executives question the idea that redesigning business processes�work that runs from end to end across an enterprise�can lead to dramatic enhancements in performance, enabling organizations to deliver greater value to customers in ways that also generate higher profits for shareholders. In virtually every industry, companies of all sizes have achieved extraordinary improvements in cost, quality, speed, profitability, and other key areas by focusing on, measuring, and redesigning their customer-facing and internal processes.

Sadly, however, casualties litter the road. Since 2000, I have personally observed hundreds of companies try to rejuvenate themselves by creating or redesigning business processes. In spite of their intentions and investments, many have made slow or little progress. Even businesses that succeeded in transforming themselves have found the endeavor arduous and harrowing. All change projects are tough to pull off, but process-based change is particularly difficult. Contrary to widespread assumptions, [Read more…]