Terminology used in ISO9001

Some terminology used in ISO 9001 and 9004 documentation


Word Meaning
accordance (In accordance with) in a manner conforming with
activity something done in pursuit of an objective
adequacy sufficiency to satisfy a requirement or meet a need
adjustment operation of bringing a measuring instrument into a state of performance suitable for its use [VIM]
analysis Detailed examination of the elements or structure of something
appropriate suitable (for, to)
applicable – relevant
– appropriate
assess – evaluate
– estimate the value of
assure synonym: ensure
make certain
authority – right to command or give a final decision
– body that has legal powers and rights
available able to be used or obtained
awareness knowledge or perception of a situation or fact
calibration – set of operations that establish, under specified
– conditions, the relationship between values of
– quantities indicated by a measuring instrument
– or measuring system, or values represented by
– a material measure or a reference material, and
– the corresponding values realized by standards
can – be able to
– there is a possibility of
– it is possible to
cannot – be unable to
– there is no possibility of
– it is not possible to state of being dedicated to a cause or policy
commitment state of being dedicated to a cause or policy
communication action of sharing or exchanging information ideas
complain express discontent, displeasure
comply (person or organization) meet specified standards
compromise support or establish the certainty or validity of
confirm (item) meet specified requirements
consistent (consistent with) conforming to or in agreement with
consistently unchanging over time
control – power to direct or to restrain something
– means of restraining or regulating
control – direct or restrain something
– restrain or regulate
data – facts and/or statistics, used for reference or analysis
– information based on facts
deficiency lack or shortage
define state or describe exactly the nature, scope or meaning of
demonstrate show clearly (with objective evidence)
deploy put into use or action
deployment implementation
determine establish or find out with certainty by research, examination or calculation
distribution act of allocating to recipients
disposition action of dealing with things in a particular way
documentation A set of documents, for example specifications and records, is frequently called “documentation”.
enhance Improve the quality, value or extent of
ensure synonym: assure
make certain
essential absolutely necessary, fundamental
establish set up
evaluate assess
exclusion – process or state of keeping out or preventing the occurrence of
– item or eventuality specifically not covered
expectation – belief about (or mental picture of) the future
– wishing with confidence of fulfillment
experience practical contact with and observation of facts and events
facilitate – make easy or easier
– promote, help forward (an action, result, etc.)
facility building, service or piece of equipment provided for a particular purpose
feedback information given in response to a product, a person’s performance of a task, etc., used as a basis for improvement
focus center of interest or activity
framework essential supporting or underlying structure
functional designed to be practical and useful rather than attractive
identify establish the identity of someone or somebody
identity the individual characteristics by which a thing or person is recognized or known
identifiable recognizable through a unique characteristic
impartiality state of being without prejudice or bias
implement put into effect
improvement action or process of making or becoming better, also see “continual improvement” and “quality improvement” in this table.
independent – not connected with another; separate
– not subject to another’s authority
integrity – state of being whole; the condition of being unified or sound in construction
– quality of having strong moral principles
irrespective in spite of everything
justification evidence proving that something is right or reasonable
learning organization institution, place, organization, etc. where the cognitive process of acquiring skill and knowledge is carried out
legible possible to be read by a person or a machine for intended use
liaison communication or cooperation between people or organizations
maintain cause or enable (a condition or state of affairs) to continue
maintenance process or state of keeping (a system, building, machine, etc) in good condition by checking or repairing it regularly
may – is permitted
– is allowed
– is permissible
measurable to be measured
measure ascertain the size, amount, or degree of (something) by comparison with a standard unit or with an object of known size
methodology system of methods used in a particular field
monitor observe and check over a period of time; maintain regular close observation over
necessary required to be done, achieved or present
need something that is wanted or required
objective something to be achieved
objective not influenced by personal feelings or opinions in considering or representing facts
obsolete no longer produced or used; out of date
origin point at which something begins or arises
outsource obtain goods or services from an outside supplier
perception way of regarding, understanding or interpreting something
performance – the ability to achieve something
– the achievement itself
periodic – recurring or reappearing at regular or any intervals (of time or space)
– intermittent
permissible – that can or ought to be permitted
– allowable
personal qualification attribute that must be met or complied with and that fits a person for something
physical tangible or concrete
plan scheme, programe or method worked out beforehand for the accomplishment of an objective
plan decide on and arrange in advance
preservation action or act of maintaining something in its original or existing state
prevention action of keeping something from happening or arising
previous existing or occurring before something else in time or in order
process approach systematic identification and management of the processes employed within an organization and particularly the interactions between such processes
promote further the progress of, support or encourage
property thing or things belonging to a person, persons or organization
protect keep safe from damage
quotation contractor’s (supplier’s) estimate for a specified job, etc.
rationale exposition of principles or reasons
realization action of achieving something desired or anticipated; fulfillment
recognize be fully aware of
regulatory required, permitted or enacted by a rule or directive passed by an authority
relevant closely connected or appropriate to the matter in hand
require need because it is essential to the fulfillment of something
resource stock or supply of materials or assets
responsibility something which a person or organization is required to do or control as part of a job, role or legal obligation
responsible having an obligation to do something or having control over or care for someone
retain keep possession of; not abolish, discard or alter
retrievable capable of being brought back
safeguard protect or prevent something undesirable (from happening)
scope extent of the area or subject matter that something deals with or to which it is relevant
sequence a particular order in which related events, movements, etc, follow each other
shall – is to
– is required to
– it is required that
– has to
– only … is permitted
– it is necessary
shall not – is not allowed [permitted] [acceptable] [permissible]
– is required to be not
– is required that … be not
– is not to be
should – it is recommended that
– ought to
should not – it is not recommended that
– ought not to
skill ability to do something well
specific of or relating to a particular subject
specify state explicitly, clearly and definitely
statutory required, permitted or enacted by a written law passed by a body having the power to make laws
strategy an elaborate and systematic plan of action
suitability characteristics that are right or appropriate for a particular purpose
suitable right or appropriate for a particular purpose
supply make available for use
systematic done or acting according to a fixed plan or system; methodical
training act of teaching a particular skill or type of behavior through practice and instruction
unambiguous having only one meaning
utilities services such as gas, water, electricity, telecommunication, etc.
validate carry out validation
validity conformity to fact, accuracy or precision
verify carry out verification
workspace area in which work is performed


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