Many organizations develop and maintain a quality management system. The system was created out of an internal desire, customer requirements or simple need. The quality management system is an excellent building block for a company to grow from. The problem with quality managment systems is that they do not evolve and morph into anything different, they remain a quality management system.
The ISO 9000 series of quality management standards is an excellent choice when starting from the ground up implementing a quality management system. The eight principles of ISO 9000 provide the foundation upon which a solid quality managment system can be developed, deployed and mantained. When you achieve that where do you go? Many are left with an empty feeling that ISO 9000 is a bit simplistic for their needs and they require more demanding criteria, such as TQM or Baldrige criteria. Continue reading Transition from Quality Management to Business Management by Robert Badner