Tag: KPI

Customer Service KPI’s

As I put the final touches on my eBook entitled “Customer Experience in The Cloud”.  I thought I would share with everyone some of the key performance indicators to evaluate when your managing an online customer service operation.  In this […]

Call Center Metrics.

Call Center Metrics. Your call center operates in a high-stress environment and to achieve your full potential, you need to be dialled into the latest KPIs and metrics. Real-time metrics like current service level, call volume, and call abandon rates […]

Insurance KPIs and metrics

Insurance KPIs and metrics Monitoring the right metrics and KPIs is almost second nature to the world’s most successful insurance organizations. The secret to their success is a blend of offering the right product, having the right people selling that […]

7 Common KPIs for Production Monitoring

7 Common KPIs for Production Monitoring Strategic philosophies or practices such as Kaizen, Lean Manufacturing, Six Sigma, Total Quality Management and Continuous Improvement are used by many organizations to help improve processes, drive productivity and maintain a competitive edge in […]

Supply chain KPIs and metrics.

Supply chain KPIs and metrics. Managing all the moving parts in your supply chain can be a logistical nightmare without the right KPIs and metrics. You need to track the status of shipments, monitor your inventory to sales ratio, and […]

Top 5 Talent Management KPI’s

Top 5 Talent Management KPI’s I was reading an excellent White Paper by among others Jeff Higgins from Human Capital Management Institute which is called “Top Five Metrics for Workforce Analytics“. The White Paper lists five metrics of which one of them […]

Financial KPIs, Metrics, and Ratios.

Financial KPIs, Metrics, and Ratios. Financial KPIs and metrics are the ultimate measure of your organization’s performance, whether your business is small or large. These are the measurements your stockholders, potential investors, and customers will use when assessing the performance […]

Marketing KPIs and Metrics

Marketing KPIs and Metrics Online marketing is an integrated effort that requires consolidating all of the moving pieces to get a clear view of your performance. Any marketer worth their salt knows that to be successful, you need to constantly […]