Your guideline to establish customer complaint system: By MIE

What is customer complaint?

customer complaint handling

Customer complaint is a negative feedback report from your customer, regarding the product or the service which delivered or supposed to be delivered to the customer according to customer expectations, and not limited to the agreement.

Depending on the type of your business, whither it is manufacturing, B2B, retail, service provider, customer handling methodology will vary.

The ingredients for the customer complaints management system CCMS are [Read more…]

How to develop new product or service: By MIE

How to develop new product or service

Services process Model for service life cycle

service life cycle

cycle-life

 

In order to have a successful product / service, you have to define in your mind what kind of product/service you are going to introduce to your customer, what its shape, the features , usage , and why customer should pay to get it. Here are the road map you may follow to have a good product/service. In this article we are going to discuss the service package development in particular.

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