17 Things You Should Never Say to Your Boss

Dave Kerpen

Dave Kerpen

CEO, Likeable Local, NY Times Best-Selling Author & Keynote Speaker

“Leave me alone!”

I said it to my boss at Radio Disney many years ago. I was a young, very high-performing salesperson, and he was my sales manager. Even though I was generating huge sales numbers, I was often late to work, or meetings, and every morning, as I passed by his office, he would look down at his watch and shake his head disapprovingly.

I knew I was wrong to be late, but I got increasingly frustrated by his looking down at that watch, his complaints to me, and his lack of positive recognition about my sales accomplishments. So one day, after coming in at 9:05, just 5 minutes late, and seeing him look down at that watch again, I marched right into his office and told him to leave me alone.

I got sent home that day by my boss. We eventually mended things, and came to an understanding about how important punctuality was to him, and how important positive feedback was to me. But our relationship was never totally mended. [Read more…]

Inspire Customer Service Improvement With Personal Diamond Awards by Ron Kaufman

The Olympic Games are a global celebration of challenge, performance and achievement. Around the world, viewers thrill to see who takes home the Bronze, Silver and Gold. I enjoy looking deeper, silently granting “Personal Diamond Awards” to anyone who goes faster, higher or longer and achieves a “personal best.”

What would the Olympics be like if we officially included the Personal Diamond Awards?

Imagine an athlete who wins the bronze medal as well as a Personal Diamond. How would that athlete react? How might the audience respond? Would the bronze medalist begrudge the silver or gold medal winners? Not at all. Would the silver and gold winners offer their sincere and heartfelt congratulations? Absolutely.

Imagine an athlete who wins no medal at all, yet still achieves a Personal Diamond. Would he go home beaten and dismayed? Or elated by his achievement? Would his compatriots be disappointed or encouraged?

Imagine an athlete who wins the gold medal with a Personal Diamond performance. How would the audience and athletes respond to that record-setting personal and global achievement? [Read more…]